FOR IMMEDIATE RELEASE

Intellifiber Networks Announces Industry-leading Service Delivery Metrics
First in a Series of Service Initiatives Designed to Elevate Customer Experience

RICHMOND, VA — April 28, 2009 —

Intellifiber Networks, serving the growing needs of the service provider, enterprise and government markets, today announced new industry-leading service metrics for quoting, order processing and service delivery designed to more quickly and efficiently serve customers.

"Purchasing optical transport services is usually characterized by long lead times," said Brian Washburn, Research Director, Network Services at Current Analysis. "Intellifiber shows that it doesn't have to be that way, by shrinking the window between the first customer request for a quote and final service activation."

As part of Intellifiber's mission to raise industry benchmarks in responsiveness, the company redesigned its entire quote-to-activation process, streamlining order flow and reducing the number of touch points required for order fulfillment.

The resulting process allows Intellifiber Networks to put in place service metrics for orders across its network that far exceed current industry standards, including:

  • Quote response within one business day
  • Order acknowledgement within one business day
  • Firm order commitment within one business day
  • Service activation within five to ten business days of order

"These initiatives are the first of many intended to raise the bar of the total service experience and ensure satisfaction above and beyond expectations. These improvements provide immediate tangible results to our customers' bottom line," said Clint Heiden, President of Intellifiber Networks. "We have already seen this model begin to pay off, with very strong first quarter results."

About Intellifiber Networks

Intellifiber Networks is an independently run, wholly owned subsidiary of Cavalier Telephone, with a state-of-the-art fiber network spanning 17,000 route miles offering reliable, efficient and scalable network solutions for service provider, government and enterprise customers. Its high capacity bandwidth solutions include custom networks, SONET, wavelength, Ethernet, and data options. For more information, please visit: www.intellifiber.com.

Media Contact:
Lisa McCausland
Dahlia Public Relations
+1 303-888-2137
lmccausland@intellifiber.com